Our Privacy Policy

Privacy Policy Summary
This Privacy Policy helps you understand what Personal data we collect, why we collect it, what we do with it and the choices you have, including how to access and update information. Our policy applies to you if you use our products or services in store, over the phone, online, or if you use any of our websites or interact with us on social media (our “Services”).

Who we are
Eden Repair Centre Limited (referred to using “We”, “Us”, “Our” or the “Company”) is a company registered in England and Wales (Company registration number: 10434768) and is a specialist repairer of smartphones, tablets and laptops & associated services. References within this document to “Eden” refer to Eden Repair Centre Limited.

Eden’s Commitment to Privacy
Eden is fully committed to upholding its Privacy Policy. Providing the company with your personal information is an act of trust; an act that is taken very seriously in the way that Eden operates. This Privacy Policy will outline details on how information is collected and used. Information is also provided on how to change or de-activate your data.

Method of Collecting Information
“Cookies” may be used to gather statistical information that will assist in understanding what users find interesting and useful throughout the Eden Website. These cookies are a small piece of data, identifying you only by random number (e.g. #15678). No personal information can be identified about the user through cookies. This numerical data is sent to your browser from a Web server and then stored onto your computer’s hard drive. Through modification of browser preferences, a user can elect to accept all cookies, receive notification when a cookie is set or decline all cookies. Alterations to these settings may, however, affect the functionality of the Eden Website.

Type of Information Collected
When visiting the Eden Website, general information that will not personally identify you may be collected. Types of information include data about pages visited, duration of page view, location previous to accessing the Eden Client Web site, navigational habits of users along with details on browser (including Internet Protocol ‘IP’ addresses or browser configurations) and operating systems. This information alone will not identify an individual. Instead, it provides statistics that are used to analyse and improve Eden Client Websites.

Personally Identifiable Information
Personally identifiable information is defined as any personal information that could identify you. This may include your name, address, telephone number, billing and shipping information, credit card information or e-mail address. Generally, when you visit the Eden Website, you are not required to disclose who you are or reveal any personally identifiable information. Since Eden takes your privacy seriously, no personally identifiable information will be collected unless it is voluntarily provided. At no time during your visit to an Eden Client Web site should you feel obligated to reveal any personal information to Eden.

GDPR
As of the 25th May 2018 GDPR (General Data Protection Regulation) became legislation. This affects every business, particularly, ones in which they store personal data of customers or individuals. Fines for non GDPR compliance can be up to 4% of global annual turnover or 20 million euros, whichever is greater.

What data do we store?
We only store data which is relevant to the services we provide. Below is a list of information we store:
• Full Name
• Company Name
• Company Address
• Contact numbers
• Email addresses
• User/Computer details (including passwords)
• Information about you like your employment details, financial position and information taken from identification documents like your passport or driving licence when we review your application for insurance or credit agreements offered by selected third parties partners

What do we use your data for?
We use your personal information to
• Help with the management of your account with us
• Improve the service we provide to you
• Provide you with important product and service updates
• Communicate with you about our products, offers and promotions
• Assist our selected partners and third parties with the services they provide to you and us

We hold data based on the following legal bases: Consent, Legitimate Interest & Contract

Who we share your personal information with

Our service providers
We work with partners, suppliers, insurers and agencies so they can process your personal information on our behalf and only where they meet our standards on the processing of data and security. We only share information that helps them provide their services to us or to help them provide their services to you.

Who will use and process your information?
The Data Processors at Eden are competent in how to correctly and safely handle your information in accordance with the General Data Protection Regulation (GDPR). The Data Protection Officer is responsible for overseeing this process to protect the integrity of your personal information.
Eden are fully GDPR compliant. We do not collect or share any information with any third parties in or outside the EU. No information on the website is stored. Enquiries sent from the website are sent to an encrypted mailbox.
Contact information is processed accordingly in compliance with the GDPR legislation.

How long we keep your personal information
We will keep your personal information for as long as you’re a customer. If you haven’t made a purchase or engaged with us for 3 years or more, then we’ll remove you from our marketing mailing lists. After you stop being a customer, we may keep your data for up to 7 years after the last time you interacted with us. This could include one of the ways specified in ‘How we use your personal information’ and for one of these reasons:
• To respond to any questions or complaints
• To show that we treated you fairly
• To maintain records according to rules that applies to us
• To establish, bring or defend legal claims.
We may keep your data for longer than 7 years if we cannot delete it for legal, regulatory or technical reasons. We may also keep it in order to help support product recalls or safety notices. If we do, we will make sure that your privacy is protected and only use it for those purposes.
We do not retain personal information in an identifiable format for longer than is necessary.
Your Rights

Access to Information held about you
You have the right to request what personal information we hold about you. This is sometimes called a ‘Data Subject Access Request’. If we agree that we are obliged to provide personal information to you (or someone else on your behalf), we’ll provide it to you free of charge. Before providing personal information to you or another person on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information. Except in rare cases, we’ll respond to you within 30 days after we’ve received this information or, where no such information is required, after we’ve received your request.
If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it.
In certain circumstances you have the right to request a copy of your personal information from us or to have that information passed to an organisation of your choice in a format that can be easily re-used.

Right to stop or limit our processing of your data
You have the right to object to us processing your personal information if we’re not entitled to use it any more, to have your information deleted if we are keeping it too long or have its processing restricted in certain circumstances.
Where we rely on our legitimate interests, as set out under ‘How we use your personal information’, you may object to us using it for these purposes. If we agree that your objection is justified in accordance with your rights under data protection laws, we’ll permanently stop using your data for those purposes. Otherwise we’ll provide you with our justification as to why we need to continue using your data.
You can ask us to restrict the use of your personal information if:
• It isn’t accurate.
• It has been used unlawfully but you don’t want us to delete it.
• It’s not relevant any more, but you want us to keep it for use in legal claims.
• You’ve already asked us to stop using your data but you’re waiting for us to tell you if we’re allowed to keep on using it.
Please note that we may be required by law to retain certain information. Before we are able to provide you with any information or correct any inaccuracies, we may ask you provide other details to help us respond to your request.

Changes to the privacy notice
This document was updated on the 25th May 2018 by the Data protection officers and will be reviewed annually. Any changes which are required before the annual review date, we will notify all parties of the policy amendments.

For any enquiries or complaints, please contact the Date Protection Officer below:
Data Protection Officer
Richard Kennedy
Contact: 0113 892 1115
Email: gdpr@edenrepaircentre.co.uk
Address: Airedale House, Clayton Wood Rise, Leeds, LS16 6RF