Firstly, your data is important to you so please ensure you complete a backup before sending your device. We never access or wipe any data from handsets or tablets unless instructed to, but it is good practice to make regular backups to give you peace of mind and protect that important information on your device. Eden accept no responsibility for data loss during transit or repair.
SIM AND MEMORY CARDS
We don’t need these items to complete your repairs so feel free to remove them from your device. Any SIM/memory card we receive will be left unused by Eden and returned to you with your device.
CHARGE YOUR DEVICE
If possible, please fully charge your smartphone, tablet or laptop battery. This will help us to process your repair, diagnose faults and complete post repair healthchecks without delay.
Please power off your device and ensure your battery is fitted before packaging as Royal Mail require all batteries to be installed during transit.
If you have a power supply other than Micro USB, Apple lightning connector, Apple 30 Pin connector or USB Type C please contact your Eden account manager as we may need you to include it with your package. Due to the diverse range of connections, power supply packs are always needed for laptop repairs.
Please fully complete all relevant sections on the packing slip. This will allow our technicians to process your repair smoothly and without delay.
PASSWORDS AND LOCK CODES
IMPORTANT – Please do not supply your passcode on the slip or in the package. We will require access to your device to complete health-checks but for security reasons we advise any codes are supplied to your Eden account manager or entered on your ticket within our secure repair portal.
PACKING AND POSTING INSTRUCTIONS
Place your device and packing slip into the provided packaging and seal with the outermost adhesive strip. Please leave the inner adhesive covered as this will be used for return shipping. If using your own packaging, please ensure it provides adequate, secure and all round protection for your device during transit.
Place the box into the pre paid Special Delivery mail bag provided with the Eden Mail Pack, seal the box using the pre installed adhesive and send out with your mail.
Please retain a copy of the 13-character tracking number for your reference.
For more information please contact our team on 0113 892 1115 or fill in the contact form on this page.