Eden Mail Packs

A simple, fast solution for all your broken smartphones and tablets.

Want to send your device for repair? With Edens pre-paid Mail Packs you have everything you need to ensure safe transit for your smartphone or tablet. The pack consists of a specially designed, padded box (two sizes available for smartphone repairs and tablet repairs) which provides adequate protection for your product, a packing slip for you to list your order number, known faults and contact details and a pre paid postal bag with the Eden Repair Centre address already printed out for you. Using this system is as easy as it could get, just:

  1. Book your repair with Eden, place your device inside the box along with your filled out packing slip and send it out with your mail…remember, postage is already paid so there’s no need for stamps!
  2. Upon arrival, we will update our system and hand the device over to our technicians who will fully diagnose and repair any faults (if there are any un-reported issues we will always confirm with you before proceeding).
  3. Once repairs are complete we will give your device a full health check before updating you and sending it back to you as good as new, via our secure, next day courier service.

Business customers who use mail packs will receive a new pack with each repair so there is always one on hand for any future repair needs.

Please note, due to restrictions by Royal Mail, there is a maximum allowance of two phones/tablets per pack. Should you have a larger number of devices that are in need of attention, please get in touch and we can arrange a secure collection from the Eden team. 

For more information please contact our team on 0113 892 1115 or fill in the contact form on this page.

Please Read Before Sending Your Device

DATA BACKUP

Firstly, your data is important to you so please ensure you complete a backup before sending your device. We never access or wipe any data from handsets or tablets unless instructed to, but it is good practice to make regular backups to give you peace of mind and protect that important information on your device. Eden accept no responsibility for data loss during transit or repair.

SIM AND MEMORY CARDS

We don’t need these items to complete your repairs so feel free to remove them from your device. Any SIM/memory card we receive will be left unused by Eden and returned to you with your device.

CHARGE YOUR DEVICE

If possible, please fully charge your smartphone, tablet or laptop battery. This will help us to process your repair, diagnose faults and complete post repair healthchecks without delay.

POWER OFF

Please power off your device and ensure your battery is fitted before packaging as Royal Mail require all batteries to be installed during transit.

POWER SUPPLY

If you have a power supply other than Micro USB, Apple lightning connector, Apple 30 Pin connector or USB Type C please contact your Eden account manager as we may need you to include it with your package. Due to the diverse range of connections, power supply packs are always needed for laptop repairs.

PACKING SLIP

Please fully complete all relevant sections on the packing slip. This will allow our technicians to process your repair smoothly and without delay.

PASSWORDS AND LOCK CODES

IMPORTANT – Please do not supply your passcode on the slip or in the package. We will require access to your device to complete health-checks but for security reasons we advise any codes are supplied to your Eden account manager or entered on your ticket within our secure repair portal.

PACKING AND POSTING INSTRUCTIONS

Place your device and packing slip into the provided packaging and seal with the outermost adhesive strip. Please leave the inner adhesive covered as this will be used for return shipping. If using your own packaging, please ensure it provides adequate, secure and all round protection for your device during transit.

Place the box into the pre paid Special Delivery mail bag provided with the Eden Mail Pack, seal the box using the pre installed adhesive and send out with your mail.

Please retain a copy of the 13-character tracking number for your reference.

For more information please contact our team on 0113 892 1115 or fill in the contact form on this page.

Request A Mail Pack

USING YOUR OWN PACKAGING?

If you wish to use your own packaging for your smartphone or tablet then please print out a copy of our packing slip, complete the relevant sections and include it with your device.