Please note that the recall is only for the power cord and not the power supply. The Power cord is the removable cord/cable that connects the power supply to an electrical outlet. The power supply is the block which has a cable running to the Surface DC/charge port.
Microsoft are providing one AC power cord replacement for every qualifying device you own. No proof of damage is required but if requesting multiple cords you will need to fill in a request for each one. If you are a business with numerous affected models you can contact Microsofts business team about this matter by clicking here.
The Microsoft Surface Pro range is widely regarded as the best “laptop replacement” tablet. The benefits of a full Windows operating system with the flexibility of a tablet gives users the best of both worlds and certainly increases productivity on-the-move. Many of our customers have chosen to replace their ageing laptops and even desktops with these devices and Eden’s very own Andy Payne is an avid Surface Pro 3 user and fan.